Our consulting services

Our services are aimed to provide architecture and business analysis professional support for IT transformation programs. This covers the whole life cycle of the project: from pre-project investigation through the system implementation and integration till production deployment, training and post-production support. This includes:

  • Business process analysis and design: AS-IS and TO-BE business processes modelling and documentation
  • Layered architecture and integration design: business layer, system integration layer, data model layer, functional decomposition layer
  • Requirement gathering and RFP
  • Implementation support:
    • solution design
    • business requirements management
    • user story development
    • solution demo and approval with business departments
  • Project management in waterfall or agile approach
  • Architecture design using TOGAF and Archimate
  • Business process design using notations: BPMN, ARIS EPC, UML, IDEFx or any combination of them
  • Implementaion and use of architecture modelling tools, meta-modelling

The Services we provide are applicable to the projects, related to:

  • CRM and Customer journey
  • Billing and OSS
  • Ordering and Product catalogue
  • Call Center automation
  • eCare
  • Service Desk processes (ITIL-based)

Additional aspects that can be addressed:

  • Processes unification for large companies with multi-affiliate landscape
  • Process optimization for companies with complex business and IT landscape
  • Process mining to visualize the company processes and analyse the deviations, ineffectiveness and vectors of improvement
  • Processes automation: from manual processes to system-driven flows
  • Business requirements management and ongoing backlog prioritization for agile development
  • Design Customer Care & Caustomer Journey & Billing solutions based on software vendors capabilities and business needs
  • Training and on-going support for architecture lifecycle management and process design
  • Design and support for business continuity and data migration during transformation periods
  • Support of steakholders (managers as well as end-users) in launch of new software platforms and processes

We work directly with the Telco customers, as well as with vendors. We are flexible to deliver a turn-key scope or join the project team to bring in our expertise and knowledge.

We also assist foreign companies with sales and project activities in Russian market as local representatives.