Projects of our company

ROSTELECOM — Tier-1 fixline telco in Russia

Amdocs CRM, Ordering, EPC implementation; Enterprise BSS/OSS architecture and business processes

  • Enterprise OSS/BSS architecture design, based on Archimate 2.0, covering more then 100 systems and multi-affiliate company structure
  • Holistic research of as-is IT landscape and visual presentation of the IT architecture from the various viewpoints: business processes, systems, integrations.
  • Business analysis and design of CRM & Ordering processes for B2C and B2B (Amdocs CRM & Ordering implementation)
  • Product catalogue design (Amdocs EPC implementation)
  • Set up and on-going maintenance of QPR Enterprise Architect or the aim of team work on IT architecture and business processes
  • QPR Process Analyser launch for Customer service performance analysis

MOTIV Telecom — regional mobile and LTE provider in Ural, Russia

Business process automation design and implementation; CRM, Call Center, Inventory, Service Desk

  • Create as-is and to-be business processes descriptions
  • Develop the target IT architecture
  • Prepare RFP for tenders on CRM, BPM and Inventory
  • Design Customer Journey and omni-channel solutions
  • Entire project management for CRM, Call Center, Inventory, Service Desk implementation (Naumen SMP, Avaya Call Center)
  • Maintain business processes and architecture repository in QPR Enterprise Architect

VIMPELCOM — Tier-1 mobile and 4G provider in Russia

Amdocs CRM project implemention, integration and business migration

  • Business migration planning and execution in CRM project (Amdocs CRM)
  • Business parameters design, gathering and implementation in CRM project (Amdocs CRM)
  • Integration and process automation designs

TowerCo (Telco infrastructure construction) projects — Russian Towers,

Asset and inventory management implementation

  • Business analysis and design of end-2-end processes: asset inventory, asset management, built-to-suite construction, tenant collocation, tower operations.
  • Implementation of Red Cube system (by for process automation
  • Front-desk user support