Projects of our company
ROSTELECOM — Tier-1 fixline telco in Russia
Amdocs CRM, Ordering, EPC implementation; Enterprise BSS/OSS architecture and business processes
- Enterprise OSS/BSS architecture design, based on Archimate 2.0, covering more then 100 systems and multi-affiliate company structure
- Holistic research of as-is IT landscape and visual presentation of the IT architecture from the various viewpoints: business processes, systems, integrations.
- Business analysis and design of CRM & Ordering processes for B2C and B2B (Amdocs CRM & Ordering implementation)
- Product catalogue design (Amdocs EPC implementation)
- Set up and on-going maintenance of QPR Enterprise Architect or the aim of team work on IT architecture and business processes
- QPR Process Analyser launch for Customer service performance analysis
MOTIV Telecom — regional mobile and LTE provider in Ural, Russia
Business process automation design and implementation; CRM, Call Center, Inventory, Service Desk
- Create as-is and to-be business processes descriptions
- Develop the target IT architecture
- Prepare RFP for tenders on CRM, BPM and Inventory
- Design Customer Journey and omni-channel solutions
- Entire project management for CRM, Call Center, Inventory, Service Desk implementation (Naumen SMP, Avaya Call Center)
- Maintain business processes and architecture repository in QPR Enterprise Architect
VIMPELCOM — Tier-1 mobile and 4G provider in Russia
Amdocs CRM project implemention, integration and business migration
- Business migration planning and execution in CRM project (Amdocs CRM)
- Business parameters design, gathering and implementation in CRM project (Amdocs CRM)
- Integration and process automation designs
TowerCo (Telco infrastructure construction) projects — Russian Towers, Tarantula.net
Asset and inventory management implementation
- Business analysis and design of end-2-end processes: asset inventory, asset management, built-to-suite construction, tenant collocation, tower operations.
- Implementation of Red Cube system (by Tarantula.net) for process automation
- Front-desk user support